How to cancel
Options (easiest first):
- In the Prosperity App: Submit your cancellation directly in the app – quick and with a record.
- By email: Write to clients@liechtensteinlife.com with your name, contract or policy number, and that you wish to cancel.
- By letter: Send written notice to Liechtenstein Life Assurance AG, Feldkircher Strasse 31, 9494 Schaan, Principality of Liechtenstein.
- Optionally request written confirmation of the cancellation and keep it for your records.
Exact notice periods and effective dates are set out in your policy documents and general policy conditions.
Before you cancel
Sometimes an adjustment is enough instead of cancelling. Depending on your product, you may have these options:
- Talk to your broker: They can advise you and, if you wish, handle the cancellation or an adjustment for you.
- Adjust or pause contributions: Many policies allow contribution changes or payment breaks – details are in your policy documents.
- Change fund selection: You can usually change the funds in your policy without cancelling.
- Check your documents: In the Prosperity App you can see your policy status, documents, and options at a glance.
Frequently asked questions about cancellation
Easiest in the Prosperity App or by email to clients@liechtensteinlife.com. Alternatively by letter to Liechtenstein Life Assurance AG. Exact notice periods and process are set out in your policy terms.
In many cases, notice in text form (for example by email) is accepted. The decisive requirement is what your policy terms specify. You can send an email to clients@liechtensteinlife.com or write by post. Keep a copy or proof of sending for your records.
Include your name, your contract or policy number, and that you wish to cancel the policy. This helps us process your request quickly. For notice periods and process details, please refer to your policy documents.
Yes. Your broker can support you with the cancellation and handle the process. That way you avoid the paperwork and can be sure everything is done in line with your contract.
Depending on your product, adjustments may be possible, such as changing your contributions, taking a payment break, or changing your fund selection. Talk to your broker first or check in the Prosperity App what options your policy offers.
In the Prosperity App you can access your policy documents, current policy value, and payment history at any time. That way you have a clear picture before making a decision.
With many of our products, contribution changes or payment breaks are possible. Whether and to what extent that applies to your policy is set out in your policy documents. Your broker can advise you.
For any questions about your policy and cancellation, you can reach our customer service by email at clients@liechtensteinlife.com or by phone during business hours. Your broker can also assist you.
You can reach us at +49 309 17 33 400 (Mon–Fri 8 a.m.–5 p.m.). Handling it digitally is easier though – in the Prosperity App or by email to clients@liechtensteinlife.com – so you have everything in writing.
Yes. You can send your cancellation to Liechtenstein Life Assurance AG, Feldkircher Strasse 31, 9494 Schaan, Principality of Liechtenstein. Digital (app or email) is usually easier and faster.